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Our aides may have certain expectations of Generations, and Generations likewise has certain expectations of its employees. These mutual expectations include the following:
In addition to providing excellent care to our client, Generations expects…
- That you will be reliable and consistent
- That your client’s well-being and safety will be your single most important focus in everything you do
- That you will always conduct yourself with integrity, professionalism and compassion
- That you understand and comply with Generations’ policies, procedures and practices
- That you will always exhibit the provided Generations photo ID badge, and maintain that badge under the CHHA’s personal and exclusive control
- That you will respect the privacy of clients and their families and the confidentiality of all materials and information related to the conduct of Generations’ business
- That you will carefully and closely follow the Plan of Care and the instructions provided by our Director of Nursing/Case Manager and immediately report to the Director of Nursing/Case Manager when unable to do so
- That you will maintain an accurate daily report of care
- That you will participate in in-service training to enhance your abilities and skills on an ongoing basis
- That you will never attempt an activity, service, procedure, equipment operation or other element of care without being certain you understand how and when it is to be handled
Every CHHA employed by Generations may have a reasonable expectation…
- That you will be treated with respect and dignity
- That you will be recognized and rewarded for your exceptional performance
- That every reasonable effort will be made to accommodate your personal needs as regards scheduling and other conditions of your employment
- That you are entitled to raise any questions or concerns about your client’s behavior, health or mental state and to have those questions and concerns taken seriously
- That Generations’ management will behave in a professional, courteous and ethical manner in all its actions and decisions
- That you will be supported in your efforts to continually advance yourself professionally and personally
- The CHHA will receive regular input as to her/his performance, and support in correcting any deficiencies
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